Privacy Policy
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Our contact details
We collect the following information to provide and improve services for our clients:
Names and contact details
Information relating to compliments or complaints
Records of meetings and decisions
We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Addresses
Purchase or service history
Marketing preferences
We collect or use the following personal information for information updates or marketing purpose's:
Names and contact details
Marketing preferences
We also collect or use the following information for research or archiving purposes: (provision of these data are always optional)
Age range
Racial or ethnic origin
Political opinions
Religious or philosophical beliefs
Health information
Sexual orientation information
Disability status
Income data
Names & Contact information
We collect or use the following personal information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Right to work information
Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )
To comply with legislation and to ensure our hiring processes are fair we also collect or use the following information for recruitment purposes:
Age information
Disability information
Racial or ethnic origin
Religious or philosophical beliefs
Sex
Sexual orientation information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
· Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
· Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the bottom of this privacy notice.
Our lawful bases for collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for recruitment purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you. For example when you email us, or opt-in to one of our surveys, or attend a workshop.
How long we keep information
We store your information for different timescales.
We retain information provided for research purposes for 24 months.
We retain information provided by applicants for our vacancies for a maximum of 24 months.
We retain contact information provided for marketing and newsletter purposes indefinitely, checking continued agreement to be contacted on a biannual basis
Who we share information with
Survey providers
This data processor does the following activities for us: they collect and store survey data.
Statutory organisations such as HMRC
And other organisations we’re legally obliged to share personal information with
If you have concerns about our use of your personal data you can send your complaint by post to
The Directors, Leading Kind Limited,
82 Meadowhouse Road, Edinburgh, EH12 7HS.
Or you can email hello@leadingkind.co.uk
or telephone 0131 644 0082 during office hours.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 22 January 2025
